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SR. Business Analyst

Req #:  214806
Facility:  Advocate Medical Group
Department:  Data Analyst
City:  Rosemont
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Diversity and inclusion matters at Advocate Aurora Health.  We celebrate our differences and nurture an environment where everyone feels included.  We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone.  Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing.  We maintain a smoke-free environment at all our locations.  We are an equal opportunity employer.

At Advocate Aurora Health, we will never exclude someone for employment, deny them benefits of employment or discriminate in any other way based on their age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, genetic information of team members or their family members, arrest or conviction record, sexual orientation, gender identity, marital status, pregnancy or childbirth, political belief or affiliation, military participation, genetic testing, submitting to honesty testing or use or non-use of lawful products off our premises during non-working hours.

With more than 1,500 top doctors and advanced practice clinicians, Advocate Medical Group provides primary care, specialty services, and medical imaging within community and hospital-based medical practices at more than 350 locations across Chicagoland.

Sr. Business Analyst

Full-time (40 hours per week)


Advocate Aurora Health is the 10th largest not-for-profit, integrated health system in the United States and a leading employer in the Midwest with more than 70,000 employees and the region’s largest employed medical staff and home health organization. A national leader in clinical innovation, health outcomes, consumer experience and value-based care, the system serves nearly 3 million patients annually in Illinois and Wisconsin across more than 500 sites of care. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed $2 billion in charitable care and services to its communities in 2016.

Aurora Careers for Wisconsin jobs and Advocate Careers for Illinois jobs.

OUR PURPOSE:  We Help People Live Well OUR VALUES:

  • Excellence: We are a top performing health system in all that we do and continually find new and better ways to improve.
  • Compassion: We unselfishly care for others.
  • Respect: We treat people in a way that value their unique needs and preferences.


Position Requirements:
Bachelor's Degree in Business, Health Administration, Engineering, Finance, or related area.

4+ years' experience of successful leadership experience in project management and facilitation of large cross~functional team in business operations and technology
improvement areas, business analyst or equivalent

~ Strong leadership experience with increased responsibility in business or operational areas

~ Consulting and/or project management experience (formal / informal)

~ Exposure to healthcare, contact center, or service industry operations.

~ Familiar with Lean, Toyota Production System, Six Sigma, and A3 Thinking ~ Excellent analytical, problem solving and quantitative skills.
~ Excellent follow up skills with attention to detail with a customer service attitude.
~ Excellent communication skills and ability to translate complex analyses and insights into relevant business discussions with diverse groups.
~ Experience with presentation development and delivery to C~Suite, leadership and peers.
~ Demonstrated self~direction and results orientation ~ ability to take ownership and accountability on tasks driving the execution through completion.
~ Demonstrated excellence in organizational and project management skills, development of business cases, and ability to prioritize, plan and execute.
~ Strong decision making abilities decisive, confident and experience influencing others
~ Ability to work effectively as part of a team and with a wide variety of professionals at all levels of the health care system.
~ Expert with Microsoft product suite including PowerPoint, Excel, Visio, Word.
~ Exposure to MS Project, Microsoft SharePoint or databases.
~ Demonstrate ability to thrive in a changing environment and flexibility
~ Knowledge of Six Sigma and Lean techniques N/A This position may require domestic travel to industry leading health care systems, contact centers, and industry forums as well as local travel to AMG sites.
Work hours may be flexible on occasion.
Ability to handle difficult situations and maintain professional conduct.
Ability to work independently and willingness to be flexible.


The position reports to the Director of Contact Center Planning Analysis. The role is responsible for business planning, budget management, strategic analysis and business case developments to position the Contact Center as both a clinical care delivery site and strategic asset. The incumbent will work collaboratively with key stakeholders to develop and implement new service delivery models, workflows, site and service line onboardings. The Sr. Business Analyst role develops business cases leading to strategic vision updates, resource justifications, assess requirements to support future patient~centric service offerings, and develops long~range volume demand by service line/channel to improve patient access to services. This role leads the contact center project planning process and initiative management to support efficient business practices. This position engages in operating expense and capital planning budget processes, tracks the invoice expense register and variances to budget.

Project Planning and Leadership ~ Ensure alignment to Advocate Healthcare's strategy by continuously improving how value is delivered to healthcare operations by balancing cost, quality and service.
Strategic Analysis and Business Case Development ~ Identifies and analyzes opportunities to support patient~centric service offerings to better position the Contact Center as both a clinical care delivery site and strategic asset.
Goal Setting and Business Efficiency
Operating Expense and Capital Budget Planning
Leadership/ Collaboration/ Professional Development ~ Demonstrates respect and u

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.