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Operation Specialist

Req #:  144741
Facility:  Advocate Medical Group
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Rosemont
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Position Requirements:
Bachelor's Degree (or equivalent knowledge) in Business, Education, Engineering, or related field.
Knowledge of Six Sigma, A3 Thinking, Toyota Production System, or Lean techniques

2+ years of experience in a medical group with focused experience in the identification of current processes, creating information documentation of processes, and facilitating changes to improve efficiency/effectiveness.
EPIC trained user preferred


Consulting and/or project management experience (formal/informal)

Demonstrated proficiency in the use of Microsoft Office product suite (including PowerPoint, Excel, Visio, Word, and SharePoint).
Ability to learn new systems as required.

Strong analytical and problem~solving skills.
Demonstrates basic understanding of the user processes and procedures for the applications for which he or she provides support.

Excellent follow up skills with attention to detail with a customer service attitude
Supports a department culture of respect, honesty, strong work ethic and commitment to providing outstanding patient care in a positive environment.
Ability to work well in teams and independently.

Demonstrated self~direction and results orientation

ability to take ownership and accountability on tasks driving the execution through completion.
Demonstrated excellence in organizational and project management skills, ability to prioritize, plan and execute.
Demonstrate ability to thrive in a changing environment and flexibility
Diplomacy and tact in dealing with many team members with varying skills and experiences across the system.
Knowledge of principles of practices of medical practice management and ancillary/outpatient services.
Change management experience.

This position requires local domestic travel within the health care system, to contact centers and AMG sites.

Purpose:
Implements and sustains system wide medical group operations initiatives related to patient access. Participates in localized problem determination and resolution. Independently addresses issues and provides education related to processes, workflows and applications. Facilitates changes to improve service delivery. Participates in ongoing monitoring of adherence to best practices of system processes. Acts as a liaison between medical group operations and local clinics providing leaders and front~line team members with support and guidance related to referral management. Builds relationships amongst key practice sites to perform knowledge management, align on standards and workflows, share access and contact center data to optimize the consumer experience.

Accountabilities:
Access and Referral Management ~ Business Efficiency and Workflow Design
Cross~Organizational Relations
Analytical Support and Issue Resolution


Nearest Major Market: Chicago