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EMR Support Analyst

Req #:  152181
Facility:  Advocate Physician Partners
Department:  Information Systems
City:  Rolling Meadows
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Physician Partners (APP) brings together more than 4,000 physicians who are committed to improving health care quality, safety, and outcomes for patients across Chicagoland and Central Illinois. APP is a leader in population health management and has garnered wide-spread national recognition for its innovative clinical integration program.  Formed as a care management collaboration with Advocate Health Care, APP supports its physician members in managing the health of their practices with contracting, medical management, electronic medical records and other value-added services.

EMR Support Analyst


FULLTIME (40 hours per week)

1701 Golf Rd, Rolling Meadows, IL 60008


Position Requirements:
Education Required:
Associate's Degree in Computer Science
 (or equivalent knowledge)
Associate's Degree in Health Care Administration (or equivalent knowledge)

Experience Required:
Typically requires 2 years of experience in EHR, IT and/or Ambulatory care setting required.

Teaching EHR systems, onsite training new staff and clinical or billing experience in Ambulatory care setting.

Must have onsite, go~live support EHR experience.
Must have general knowledge and competency in Electronic Health records, Epic preferred.
Demonstrated experience in Account Management and Coordinator comptency required
Demonstrated knowledge in Ambulatory Care and Provider practice settings.
Excellent written and spoken communication skills.
Strong attention to detail with advanced knowledge of clinic processes and workflows.
Ability to multitask and work in a high~pressure environment.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Ability to establish good working relationships with physicians and practice staff.
Occasional weekend, evening hours, and out of town is required.
None Required. Exposed to a normal office environment.
Operates all equipment necessary to perform the job.
This position requires travel so will be exposed to weather and road conditions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

The Support Analyst will be directly involved in the onsite support of the ECC program to APP providers and practices. Responsible for the quality of the ECC program delivery with standard methodology, customer satisfaction, communication and support of the APP members. Supports Advocate Aurora's strategic initiative to develop an integrated platform to support Population health, Epic Community Connect (ECC) EHR will be made available to APP provider members and practices.

Provides onsite support training of end users on the appropriate use of Epic Community Connect suite of products to support ambulatory practices including but not limited to Prelude, Cadence, Ambulatory Care, Resolute ProFee Billing, MyChart and appropriate interoperability functionality.
Assesses users response to training and identifies users that may require additional education/training. Makes appropriate recommendations to end users to improve their training and general adoption progress.
Works collaboratively with AAH resources to maximize efficiency and effectiveness in the delivery of ECC site support for APP providers and practice staff.
Works directly with principle trainers, HIT and Community Connect leaders to ensure onsite support user issues are reported and resolved effective in meeting APP members implementation needs.
Works in partnership with end user groups, team members, and leadership to provide ongoing training support for operational changes and projects that could impact the Epic platform and Community Connect users.
Identifies practice staff members that may need additional training and works collaboratively with the EMR Implementation Advisor and/or APP training team to coordinate a plan to meet their training needs.

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago