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Patient Svc Rep

Req #:  187883
Facility:  Lutheran General Hospital
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Park Ridge
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Full Time: Day Shift starting at 7:30 or 8:00am

Position Requirements:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.

CRT/PC experience in a customer service setting.
Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
Strong communication skills.
Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Ability to function in a high volume, multiple~task environment, possibly in a crowed or closely shared work space.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.

Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration, referrals, billing, insurance verification and procedure pre~authorizations. Assists clinical staff in maintaining accurate medical records and entering accurate and up~to~date billing information (address, insurance coverage, etc.) into the EMR system.

Patient Services: Provides efficient, high~quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow~up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.