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Patient Safety Manager

Req #:  116071
Facility:  Lutheran General Hospital
Department:  Management/Supervisory
City:  Park Ridge
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

As part of Advocate Health Care, Advocate Children’s Hospital is the largest network provider of pediatric services in Illinois and among the top 10 in the nation. The two main Chicago Metropolitan region campuses are located in Oak Lawn in the southwest and Park Ridge in the northwest. Additional services are accessible at other Advocate hospitals throughout the state. Advocate Children’s Hospital serves as a major referral center for infants and children. Through a special, wholistic approach, Advocate Children’s Hospital combines some of the country’s most respected medical talent with exceptional and compassionate care. In fact, the children’s hospital has been recognized by U.S. News & World Report as one of the nation’s leaders in pediatric cardiology and neonatology, and numerous physicians on staff here have been recognized among the Top Doctors regionally and nationally in their field. The hospital is staffed by more than 400 pediatricians and 230 pediatric subspecialists, who offer a wide range of specialized services for children.

Leads the implementation of a robust patient safety program at each Advocate Aurora hospital site and integrated ambulatory sites of care with support to their market medical groups and ambulatory sites of care. Provides analysis and evaluation of highly confidential data to identify clinical risk reduction opportunities. Works closely with the site's executive leadership team, site directors, managers as well as the front line. Collaborates with other key divisions within the organization, including Nursing, Pharmacy, Risk Management, Quality, Supply Chain, Information Technology (IT) and Clinical Engineering, etc. Provides education on relevant patient safety topics

Effectively facilitates implementation of site's patient safety program including leadership and front line tools that promote reliability. These include but are not limited to daily huddle, safety recognition, just culture, safety coach programs, physician champion programs among others.
Leads the High Reliability Unit program at their home site, facilitating selection and training of safety coaches, leads coach training, ensuring training of all associates within the unit, launch of projects to solve local safety issues, and ensures a strong sustainment program is in place.
Coordinates safety efforts though site~based departments to ensure alignment of Advocate Aurora's culture of high reliability and progress related to implementation of the patient safety strategic plan.
Aligns efforts with leaders from all departments, clinical and non~clinical, including the medical staff


Position Requirements:

  • Bachelor's Degree in Nursing, or Bachelor's Degree in Health Care Administration or related field.
  • Typically requires 7 years of experience in the delivery of clinical care in nursing, allied health, or a health related field, and at least 2 years experience in work related to safety, quality, or risk management.
  • Awareness of key topics in the field of patient safety and reliability.
  • Demonstrated ability to problem solve and analyze procedure and process changes.
  • Familiarity with data collection, display, analysis and utilization to drive change.
  • Demonstrates self~directed, results~oriented and creative approach to organizational change.
  • Communication skills sufficient to interact with all levels of associates and medical staff, front line through senior executives and the board.
  • Demonstrates ability to lead others through influence.
  • Effective presentation skills in small group settings.
  • Experienced in leading teams.
  • Ability to succeed in responding to change and handling multiple priorities.
  • Demonstrates emotional intelligence when handling highly sensitive information on patient harm, and in engaging in conversations with team members on reactions to error.
  • Able to handle highly confidential information in a respectful manner.
  • Deonstrates political savvy in responding to events, and messaging sensitive information to stakeholders with site leaders.
  • Certified Professional in Patient Safety (CPPS) designation issued by the Certification Board for Professionals in Patient Safety (CBPPS) required within 12 months of hire. Exposed to a normal office environment.
  • Operates all equipment necessary to perform the job.
  • Must have functional speech and hearing.
  • Must be able to sit, stand, walk, bend and lift frequently throughout the workday.
  • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.


About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago