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Patient Financial Counselor

Req #:  112547
Facility:  Advocate Medical Group
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Park Ridge
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Medical Group is a physician-led medical group providing primary care, specialty services, medical imaging, outpatient services and community based medical practices throughout the Chicagoland and Bloomington/Normal.

It’s more than a job, it’s a calling


Patient Financial Counselor


Surgery Center


Park Ridge, IL


Day Hours: Fulltime



Resolves a variety of difficult customer concerns in a fast pace environment. To provide efficient, effective, quality financial customer service resolution to Advocate Medical Group patients, AMG sites of care, insurance companies, attorney's and other financial departments within the Advocate system. Addresses previously processed claims and files corrected claims for appeal. Educates and communicates customer related billing issues to AMG financial areas for system resolution including coding, credentialing, contracting, AR and billing.


  • Answering 80~100 calls daily while maintaining the ability to resolve and process all concerns.
  • Reporting, special projects and general duties.


  • 5 years healthcare business related experience including 2 years customer service telephone experience.
  • 3~4 years utilizing computer applications in a professional setting.
  • Experience with difficult, irate callers.
  • Experience in a high volume, fast paced environment with the ability to handle multiple tasks.
  • High volume Customer Service in a non-medical setting.
  • Coding and Medical terminology knowledge a plus.
  • Excellent communication skills are required as well as outstanding interpersonal and organizational skills.
  • Experience in personal computer applications.
  • Knowledge in spreadsheet applications a plus.
  • Excellent problem-solving skills.
  • Ability to work independently and prioritize assignments.
  • To be able to focus 8 hours a day on the phones.
  • Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.




About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago