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Central Scheduler

Req #:  114023
Facility:  Christ Medical Center
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Palos Heights
Posting Budget Status:  Day/PM
Shift Type:  Full Time - Permanent
Posting FTE:  1

 

Advocate Christ Medical Center is part of Advocate Health Care, one of the nation’s leading health care networks. A not-for-profit, 749-bed, premier teaching institution with more than 1,200 affiliated physicians, Christ Medical Center is one of the major referral hospitals in the Midwest for a number of specialties, including cancer care; cardiovascular services; heart, kidney and lung transplantation; neurosciences; orthopedics; and women’s health. The hospital provides emergency care for more than 100,000 patient visits annually and has one of the busiest Level I trauma centers in Illinois.

 

 

Monday - Thursday 8:30 a.m. -5:00 p.m.
Friday - 9:00 a.m. - 1:00 p.m.
Saturday - 9:00 a.m. - 1:00 p.m.

 

Position Requirements:

 

High School Diploma
1 year of experience in Scheduling or any of the following related experience:
general physician office support or billing office, insurance office, hospitality, or call center (any industry)
Intermediate math skills acquired through classroom work or through work experience
Types 25 wpm
Basic understanding of web based systems, proficiency in data enter None ~Ability to work in a fast paced environment with established time constraints and difficult situations
Moderate typing
Ability to be flexible between centralized and decentralized registration locations.
Ability to work weekends, holidays, and various shifts to accommodate staffing needs
Ability to use multiple computer systems at once.


Ensures prompt, courteous service to patients, physicians, physician office staff and participating hospital departments by providing accurate and expedient scheduling.

Accurately collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources, and obtains other information and signatures necessary for scheduling and registration.

Interview patient to accurately determine scheduling needs. Coordinate the scheduling of appointments for all outpatient diagnostic testing and procedures to best meet the patient and department needs. Promote a positive customer focused image for the organization by responding to the appointment needs of patients and providers utilizing excellent communication skills.


Accountabilities:
Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling.
Work with patients, patient representatives, physicians and clinical leaders to resolve issues related to scheduling patients under Medicare guidelines and/or guidelines of our contracts with payers.
The duties of the Scheduler in regards to Service Excellence will have been satisfactorily performed when: Participation in department Continuous Quality Assurance to provide high quality patient focused care.                    

 

 

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago