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Team Lead

Req #:  111793
Facility:  Dreyer Medical Clinic
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Oswego
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

TITLE: Team Lead - Front End


DEPT: Business Office - Front End


STATUS: Full-time 1.0 - 40 hours 


Position Requirements:
High school diploma or GED.
2 years experience in a customer service environment or healthcare setting.
One year DMC associate, preferred. Demonstrated effective communication and interpersonal skills. Good PC skills able to type 25 wpm preferred. Demonstrated customer service skills. Previous experience supporting, training and mentoring others. Proven ability to use good judgment in stressful situations. Ability to learn medical terminology if applicable. Demonstrated ability to prioritize tasks. Previous experience with EMR and/or scheduling systems a plus. N/A unless otherwise stated based on department need (see Addendum) Ability to pass pre~employment physical (and physical lift test, if required by department policy).
Ability to complete all required training.
Able to rotate shifts and locations to ensure adequate coverage as needed.

Under the direction of the department manager or supervisor, oversees and coordinates day~to~day accountabilities for approximately 7 ~ 12 direct reports in assigned department(s) while ensuring policies, procedures, safety regulations and Behavioral Expectations are consistently followed. Provides support, training, guidance and acts as a resource to direct reports to maintain and enhance department processes. The Team Lead will act as a first line of contact for the staff when problems with equipment, patients, or other departmental issues arise. Responsible for accountabilities as dictated by department work standard.

Responsible for daily team operations and works to ensure overall work standards and goals are achieved.
Self development
Under the direction of the department head, performs Team Lead responsibilities which support the day~to~day operation of the department/unit, while upholding clinic policies, acting in a manner consistent with Behavior Expectations and serving as a role model.
Supports supervisor/manager in a variety of department/administrative functions as directed.

Required state licensing or ABO (American board of Opticianry) certified

Nearest Major Market: Chicago