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Patient Svcs Rep

Req #:  117692
Facility:  Advocate Medical Group
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Oak Lawn
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1


TITLE: Patient Service Rep

DEPT: Cardiology



FTE: 1.0 Full-time 


Position Requirements:

  • High school diploma or equivalent.
  • 2~3 years experience in ambulatory medical office setting.
  • Experience handling difficult callers/customers/patients.
  • Cashier and computer skills preferred.
  • CRT/PC experience in a customer service setting. Working knowledge of the IDX System preferred.
  • Ability to solve problems posed by callers leaving messages, seeking referrals, appointments, billing issues and clinical information.
  • Ability to meet, greet and use positive customer service skills in working with patients, customers.
  • Good communication skills.
  • Ability to function in a high volume, multiple~task environment.
  • Exposure to ill patients. Possible travel to other sites or to ancillary settings for training programs and/or temporary assignments.
  • Bilingual preferred (especially in Spanish and Polish).

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Ensures the provision of efficient, effective, quality customer service and practice support by performing a variety of general office duties: Maximize revenues by accurately entering appropriate charges and collecting payments at the time of service and entering all codes accurately from encounter form, up to date and accurate billing information into the patient accounting system. Assists patients with any problems or concerns and directs them to the appropriate support function for assistance. Coordinates the technical functions of the records department. Ensures that confidentiality is maintained at all times.

Patient Reception (Check~In Process). Provision of efficient, high~quality service to patients who arrive for appointments in person or who telephone requesting appointments or information on tests and procedures, bills and charges, referrals and other matters. Time of Service collection for prior balances and/or converting insurance for fee~for~service patients or collection of co~payments for HMO patients.
Billing Services. Reconciliation of patient accounts on a daily basis is in an efficient and accurate manner. Ensures the collection of co~payments and prior balance amounts using Time Of Service (TOS) standards and scripts. Use the daily TOS Opportunity Report to prepare for collections that day. Documents reasons for non~payment of either co~payment or outstanding balance in the comments section of IDX.
Communication. Effective communication with all patients and visitors in a timely and professional manner.
Provider Scheduling. Coordination of physicians' daily schedules to ensure appointment availability. Accommodation of physician scheduling changes and patient notification in an efficient and timely manner.

Nearest Major Market: Chicago