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Manager Outpatient Registration

Req #:  112459
Facility:  Christ Medical Center
Department:  Management/Supervisory
City:  Oak Lawn
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1


Advocate Christ Medical Center is part of Advocate Health Care, one of the nation’s leading health care networks. A not-for-profit, 749-bed, premier teaching institution with more than 1,200 affiliated physicians, Christ Medical Center is one of the major referral hospitals in the Midwest for a number of specialties, including cancer care; cardiovascular services; heart, kidney and lung transplantation; neurosciences; orthopedics; and women’s health. The hospital provides emergency care for more than 100,000 patient visits annually and has one of the busiest Level I trauma centers in Illinois.



Position Requirements:

  • Bachelors degree in related field required
  • 4 or more years prior healthcare registration, scheduling and/or billing experience.
  • 3 or more years of related management or supervisory experience 
  • Knowledge of Medicare, Medicaid rules and regulations
  • Knowledge of regulatory agency requirements ~ IDPA, IDPH, CMS, etc
  • Ability to proficiently interact with the public, physicians and hospital staff.
  • Ability to function in a fast~paced environment with a high level of empathy, tact and poise.
  • Extensive Knowledge of insurance and managed care regulations
  • Outstanding oral and written communication skills
  • Effective Analytical  and customer service skills

Provides direction, management and collaboration for the Outpatient Registration within the hospital as well as Admitting and Financial Counseling in alignment with the overall mission of the Shared Revenue Cycle Organization (SRCO) and Advocate Health Care. Deploy and oversees standards, systems, policies, procedures, and operational performance. Provides key insights and recommendations to the Hospital Director of Patient Access related to Patient Access and facility operations. Contributes to collaboration, integration, and performance improvement activities with revenue cycle and clinical operations managers to achieve strategic, financial, and operational performance goals.

The specific responsibilities for the Outpatient Areas and Offsite Outpatient Areas insurance verification, registration and insurance/financial clearance confirmation . Assists in the design and implements effective patient access processes to effectively obtain and secure financial sponsorship for each patient in order to improve cash flow and income statement improvement from revenue cycle operations. Collaboratively works and assists the Patient Access Department Director provide programs and services to patients and to at the direction of that leader represent the SRCO in collaborative meetings with facility staff other hospital leadership and departments on issues related to the overall performance of the facility's revenue cycle.

Embraces and promotes an organizational culture that values patient satisfaction, physician satisfaction and associate engagement, and serves as a champion for change and continuous learning that reflects the overall goals of the system. Provides measurable positive performance within the scope of the Prearrival Unit in service to the SRCO as well as Advocate hospitals, patients, physicians and associates.


  1. Manages the registration functions related to Outpatient Registration within the Patient Access Department in order to achieve SRCO goals and objectives. Performs ongoing assessment of the unit functional responsibility areas to improve cash flow and income statement benefit from revenue cycle operations. Oversees the managment of the work unit resources within the capital and operating budgets to effectively meet SRCO goals and objectives.
  2. Monitor work processes to ensure that best practices are deployed to enhanced customer services, leveraged use of technology. Ensure that standard processes as identified by the SRCO are effectively implemented at the Pre Arrival Unit level in an effort to achieve the goals of maximized cash flow and decreased cost of collections.

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago