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Supv Financial Counseling

Req #:  225661
Facility:  Shared Revenue Cycle
Department:  Management/Supervisory
City:  Oak Brook
Posting Budget Status:  Day/PM
Shift Type:  Full Time - Permanent
Posting FTE:  1

 Hours are 10:30 am - 7:00 pm M-F.  40-60% of schedule will be worked rounding at care locations within the north region. The balance of time will be worked remotely. Weekend on call rotation as needed. 


Oversees the daily operations of financial clearance activities, including educating patients on the cost of care, screening and evaluating the patient's ability to pay, identifying and enrolling the patient in any available assistance programs, and arranging mutually acceptable payment plans to ensure an accurate, timely accounts receivable process. This position involves the supervision of staff from between five to ten separate, regionally located sites and requires frequent travel to each site (i.e., at least once per month)


Position Requirements:

  • High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Experience Required

  • Typically requires 3 years of experience in patient financial accounting, including experience at a lead or senior level.
  • Knowledge, Skills and Abilities Required:
  • Advanced knowledge of revenue cycle financial counseling the patient experience and regulations pertaining to patient accounting practices, third~party payers, financial assistance programs, and self~pay/uninsured patients
  • Advanced knowledge of and ability to articulate explanations of Medicare, Medicaid, HIPAA, EMTALA, and other government assistance programs and regulations.
  • Demonstrated ability to develop and implement procedural and quality improvements within a revenue cycle environment while managing multiple projects simultaneously
  • Superb leadership and staff management skills. Demonstrated ability to successfully supervise financial functions system~wide in conjunction with site leadership.
  • Demonstrated understanding and knowledge of business, finance, human management, and operations.
  • Excellent written and verbal communication skills and the ability to communicate effectively with all levels of employees and management. Ability to effectively address difficult and controversial issues and work collaboratively with other departments and organizations.
  • Excellent organizational, analytical, and problem solving skills.
  • Ability and willingness to travel across the system to multiple sites on a regular basis.


Physical Requirements and Working Conditions:

  • Operates all equipment necessary to perform the job.
  • Exposed to normal office environment.
  • Exposed to road, weather and normal travel hazards during extensive travel.


  1. Educates employees, providers, and patients on financial assistance programs, price estimation processes, and payer operations. Stays apprised of legislative efforts related to insured and uninsured patients, educating others and recommending organizational changes to programs as a result.
  2. Functions as a liaison between revenue cycle, site leadership, and provider offices on revenue cycle operations and financial clearance functions. Works with site leaders both in person and virtually to improve the operational flow of financial clearance and counseling processes within each site, tailoring the strategies and methods used based on patient population and other unique characteristics of the site.
  3. Meets with a peer team of financial counseling supervisors and other regional leaders on a regular basis to build strong working relationships and collaborate on strategies to improve financial clearance processes.
  4. Ensures timely, appropriate reimbursement by utilizing knowledge of available reimbursement programs and the processes use