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Pt Service Associate

Req #:  109379
Facility:  Advocate At Home
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Oak Brook
Posting Budget Status:  Day
Shift Type:  Registry
Posting FTE:  0

It’s More Than a Job, it’s a calling

 

Patient Service Associate – Advocate At Home

Oak Brook, IL - Pre-Billing Center

SHIFT: DAYS

REGISTRY 0.00

 

JOB and UNIT SUMMARY:

The purpose of this position is to help achieve the vision of Advocate Home Health Services by performing the duties of this position in a cost effective, results oriented and customer focused manner. This position is a critical component of the Service Office and as such meeting individual performance expectations and contribution to team performance goals is required.

Supports the operational activities for all Advocate Home health facilities services and products. Performs several support functions within the office according to the office need. Responsibilities will include one or more of the following areas: Scheduling, Data Entry, Payroll, Medical Records and/or billing. Additionally, listens and responds to consumer inquiries including inbound calls, web inquiries, written correspondence and/or facsimile requests. Takes appropriate action to answer and/or resolve patient/customer inquiries or concerns that best meets the caller's health inquiry requirements in a professional manner.

Accountabilities:

  • Duties will vary by office according to need. Incumbents in this position will perform duties that support the efficient operation of a service office.
  • Incumbents will perform some, but not all of the following regular service office functions.
  • General Office Duties

REQUIRED QUALIFICATIONS:

  • High School graduate
  • 1~2 year previous office experience in a medical setting.
  • Medical Record knowledge helpful but will train
  • Computer/data entry experience
  • Good communication
  • Good organizational skills
  • Detail oriented
  • Ability to alpha file
  • Able to work under deadlines and time constraints
  • Able to work in teams
  • Ability to key into PC/terminal for hours at a time.
  • May require overtime
  • Occasional travel to other Advocate locations in all types of weather and roads including expressways.

JOIN ADVOCATE HEALTH CARE – RECOGNIZED AS ONE OF THE BEST PLACES TO WORK IN ILLINOIS!


Nearest Major Market: Chicago