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Mgr HIT Engineering

Req #:  198692
Facility:  Support Centers
Department:  Management/Supervisory
City:  Oak Brook
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Position Requirements:

  • Bachelor's Degree (or equivalent knowledge) in Information Technology or related field.
  • 5 years of experience in solution development and support.
  • 1 year of supervisory experience in a multi-disciplinary environment (including matrix management).
  • Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology.
  • Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements.
  • Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users.
  • Demonstrated strong written and verbal communications skills when consulting with internal and external partners.
  • Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff.
  • Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
  • Strong organizational and analytical skills.
  • Ability to gather, organize and present data.
  • Strong problem and issue resolution skills.
  • Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.


Purpose:
Provides overall operational and strategic direction for the for Information Technology (IT) solution development team and designated projects including coordinating and managing individuals in activities related to the solution development, implementation and repair of information systems.

Accountabilities:

  1. Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross~functional teams through all aspects of project planning, implementation and completion.
  2. Manages project implementation schedules. Analyzes plan variances and takes appropriate action to ensure successful completion.
  3. Establishes detailed work plans and estimates for all project phases. Monitors progress against baseline plans. Facilitates timely resolution of issues.
  4. Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.
  5. Creates, monitors and manages staffing levels and production expectations to meet needs.
  6. Works with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues. Establishes service level agreements, and quickly resolves all deficiencies.
  7. Provides status and issue updates to end user management and key stakeholders.
  8. Promotes independent and team continued research and investigation into new technologies and solutions in order to offer solutions to requirements presented for a solution.
  9. Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
  10. Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.