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Lead Telecom Analyst

Req #:  117911
Facility:  Support Centers
Department:  Information Systems
City:  Oak Brook
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Health Care, the largest health system in Illinois and one of the largest health care providers in the Midwest. Our Corporate Support & Operations Services are equally committed to advancing Advocate's goal of building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Lead Telecom Analyst

Site:- Advocate Support Center

Status: Fulltime (40 hours per week)

Advocate Aurora Health is the 10th largest not-for-profit, integrated health system in the United States and a leading employer in the Midwest with more than 70,000 employees and the region’s largest employed medical staff and home health organization. A national leader in clinical innovation, health outcomes, consumer experience and value-based care, the system serves nearly 3 million patients annually in Illinois and Wisconsin across more than 500 sites of care. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed $2 billion in charitable care and services to its communities in 2016.

Aurora Careers for Wisconsin jobs and Advocate Careers for Illinois jobs.


We Help People Live Well


  • Excellence: We are a top performing health system in all that we do and continually find new and better ways to improve.
  • Compassion: We unselfishly care for others.
  • Respect: We treat people in a way that value their unique needs and preferences.



Design, engineer, implement, maintain, monitor and audit the network security environment. Provide confidentiality, integrity and availability to data and resources inside and outside the organization. Responsible for the development of security policies, standards and procedures to maintain the integrity of the enterprise telecommunications environment. Identify, evaluate and recommend solutions to potential service disruptions as they relate to the enterprise telecommunications environment. Implement systems and processes to detect service disruptions, functional anomalies and potential threats to the telecommunication environment. Review telecommunications systems and strategies and make recommendations where appropriate.

Position Requirements: 

Bachelor’s degree or equivalent experience.

8 years experience in a telecommunications environment, design, installation, and support.

Understanding of PSTN and VOIP network configuration, experience with Alcatel PCX4400, Siemens 9751 Familiarity with HIPAA Regulations.

Develop and maintain telecommunications policies as needed to maintain the security and business continuity of the Advocate Health Care enterprise telecommunications network

Provide telecommunications security solutions, designs, and reviews, develop and promote corporate policy standards and procedures.

Develop telecommunications business continuity strategies, architectures and security requirements based on the business needs of Advocate Health Care.

Responsible for vulnerability assessments of the telecommunications systems, deployment and system hardening.

Perform all procedures necessary to ensure the safety of the assets of Advocate Health Care and to protect telecommunications systems from intentional or inadvertent access or destruction.

Educate users to raise telecommunications security awareness and promote security policies.

Where applicable, create new policies and procedures.


Excellent communication skills.

Extensive customer service skills. Knowledge of a variety of telecom hardware platforms and operating systems.

Alcatel Field Engineer Certification preferred

Excellent management experience with projects implementing VOIP and other new telecommunications technologies.
Knowledge of call center design, software, stations and, network integration and testing of third party interfaces and wireless technology.

Excellent analytical skills

Must be able to lift boxes/equipment weighing 50 lbs. or more.

Must be able to travel to various Advocate sites. 24-hour/7 day on call support required.


About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago