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Data Center Support Specialist Associate

Req #:  214521
Facility:  Support Centers
Department:  Information Systems
City:  Oak Brook
Posting Budget Status:  PM
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Health Care, the largest health system in Illinois and one of the largest health care providers in the Midwest. Our Corporate Support & Operations Services are equally committed to advancing Advocate's goal of building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Purpose:
Provides technical triage, support and resolution to simple to moderate technical issues to ensure the availability and efficiency of data center operations. Interacts with network engineers, infrastructure engineers, software system engineers, application development, security, vendor and facilities technicians to restore services.

Accountabilities:

  • Performs technical analysis, triage and resolution for simple to moderate issues within Data Center Operations, including but not limited to the hardware, operating systems and services provided on Servers, Storage, Network, Telecom, VOIP, Databases and assisting Facilities with MEP (Mechanical, Electrical and Plumbing) monitoring and escalations.
  • Demonstrates a high level of urgency and utilizes monitoring tools to assess, diagnose, communicate and resolve simple to moderate issues. Analyzes the results of infrastructure monitoring experiences and recommends changes or additions to the monitoring toolset.
  • Conducts approved requests, using Standard Operating Procedures (SOP's) to start/stop services, devices, jobs, etc., engage vendors for site down situations, run ad~hoc jobs, reports, batch processing and any other SOP that is requested of the team.
  • Serves as point of contact for vendors to coordinate activities within or affect the Data Center and ensures all activity is properly logged, resolved and socialized, including creating change orders for the change management process.
  • Assists Asset Management with receiving Data Center related hardware from the loading dock, unpacking, logging information into the Asset Management system and delivering equipment to the proper location. Assists with the proper disposal, recording of the disposal and proper notifications.

 

Position Requirements:

  • Education Required:  Associate's Degree (or equivalent knowledge).
  • Knowledge of data centers, servers, storage devices, network, cabling and knowledge of Data Center Infrastructure Management (DCIM).
  • Ability to install hardware and be proficient with network, servers, storage and facilities equipment.
  • Experience with Operating Systems: Mainframe, VMS, UNIX / Linux / AIX, Windows.
  • Operational understanding of database terms and functionality.
  • Operational experience with Networking terms and functions including LAN and WAN.
  • Familiarity with large batch scheduling systems.
  • Experience with large scale disaster recovery planning and implementation.
  • Demonstrated ability to work with a limited amount of supervision and work with internal and external customers.
  • Demonstrated ability for analytical and logical thinking. Ability to organize, troubleshoot efficiently and effectively.
  • Detail oriented, creative and self~motivated.
  • Ability to work on multiple in~process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.
  • Exposed to a normal office and Data Center environment
  • Must be able to be flexible in sitting or standing / moving throughout the day.
  • Travel to all AAH Data Centers is required.
  • Must be able to lift 50lbs.
  • This position is on~call 24 x 7 x 365.
  • Operates all equipment necessary to perform the job.
  • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.