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Manager Community Service Hospice

Req #:  119421
Facility:  Advocate At Home
Department:  Management/Supervisory
City:  Lombard
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

The Manager of Community Services is responsible for hospice and community bereavement programming, volunteer support for Advocate Aurora Hospice, and community partnerships to support the growth and mission. The manager is responsible for directing, coaching and mentoring their assigned core group of staff. In coordination with hospice leadership, the manager will ensure that services are provided to patients, family members, hospice staff and the community that are consistent with the goals, definition, philosophy and purpose of Advocate Aurora Hospice. In addition, the manager will serve as a subject matter expert for hospice social workers and chaplains.


Manager Community Services - Hospice

Advocate Aurora Health

Based in IL or WI


Position Requirements:

  • Master's Degree in Social Work required
  • Licensed Clinical Social Worker issued by each state in which the team member practices and oversees staff/services in.
  • Typically requires a minimum of 5 years of experience in the functional area that includes 1 year of supervisor/management level experience.
  • Advanced knowledge and skills in the application of the theory, practices and techniques of professional social work in health care required.
  • Demonstrable ability to integrate major social and health care issues into service provisions.
  • Excellent communication and human relations skills.


  1. Administers and oversees the implementation and administration of the Grief Counseling Program which provides support to those significant others, family and friends who are grieving because of a loss and to ease their transition toward adjustment to life without the deceased.
  2. Manages the bereavement program to effectively meet the bereavement needs of patients and families. Assists the interdisciplinary team in providing for the bereavement needs of patients and families through consultation on bereavement issues. Schedules and facilitates meetings with psychosocial staff to coordinate the provision of bereavement services. Oversees the provision of all bereavement group activities and schedules regular meetings with group facilitators. Responsible for organizing annual memorial services in one or more locations. Provides grief education and training to staff and volunteers.
  3. Works with Volunteer Coordinators to recruit, screen, train, and assign clinical, non~clinical and bereavement volunteers, and provides/ensures supervision/oversite to volunteers as appropriate. Actively monitors all volunteer and bereavement activities to ensure program compliance with Federal and State regulations and accrediting body, and organization policies and procedures. Provides monthly summary reports to the clinical leadership team related to volunteer, bereavement, social worker and spiritual care activities.
  4. Provides direction and guidance to hospice social workers and chaplains. Acts as a resource to staff and volunteers regarding bereavement and grief issues. Provides analysis of the work process to improve area contribution to patient outcomes, enhance staff productivity and support site, region and system goals. Participates in development of policies, quality improvement/assurance projects. Participates in strategic planning, coordination of services, staff and volunteer bereavement training, and assisting the interdisciplinary team with the delivery of care.

Nearest Major Market: Chicago

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