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Hospice Clinical Services Manager

Req #:  110366
Facility:  Advocate At Home
Department:  Management/Supervisory
City:  Lombard
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate at Home offers comprehensive, quality home health and hospice care throughout metropolitan Chicago, surrounding counties and down to central IL.  As Illinois’ largest, privately held home health care and hospice provider, we have the means and opportunities to enhance your worklife quality.

Purpose:
The purpose of this position is to help achieve the vision of Advocate at Home by performing the duties of this position in a cost effective, results oriented and customer focused manner. This position is a critical component of the Unit team and as such meeting individual performance expectations and contribution to team performance goals is required.

The manager of clinical services is responsible to provide management direction for the integration of hospice services into Advocate at Home in conjunction with other service office management. Responsible for the integration of clinical and operational policies and practices among multiple locations to ensure consistency of care resulting in optimal patient care and satisfaction. Will mentor Clinical Managers in the day~to~day operation of multiple office locations within the Chicago area.


Position Requirements:

  • Bachelors Degree in Nursing required
  • 2~5 years Management experience
  • 5 years Hospice RN experience
  • Excellent communication skills
  • Computer experience preferred
  • Customer service skills
  • Ability to work under competing demands
  • Critical thinking skills
  • Current RN licensure in the State of Illinois
  • This position will need to recognize needs and behaviors of a variety of age groups of patients treated, i.e. understand child growth and development, normal patterns of adolescent behavior and look for signs of normal aging prior experience with various age groups is preferred.
  • Good analytical skills
  • Excellent interpersonal/communications skills
  • Must be highly organized ~ ability to work with many demands and minimal supervision.
  • Must be knowledgeable of regulatory guidelines in hospice admission criteria.

 

Accountabilities:

  1. Develops appropriate policies and practices to ensure clinical excellence and coordination of hospice services within all sites. Implements appropriate strategies to ensure consistency and quality in the delivery of hospice services.
  2. Develops and submits regular reports to the Director as requested.
  3. Other duties as assigned.
  4. Provides oversight of clinical operations, orients and mentors clinical management staff.
  5. Ongoing: Practices MVP, Demonstrates Advocate Health Care's leadership competencies. Encourages and sets expectations for staff to do the same.
  6. Ongoing: Contributes 'best thinking' to the organization, share experiences, education and insight with peers, associates and home care leadership. Question/challenge the status~quo and suggest better ways of doing things.
  7. Ongoing: Practices and creates an environment that supports and sustains effective communications with internal and external customers. Develops and sustains relationships that enhances effective coordination of care and increases referral base.

 

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago