Share this Job

Patient Svcs Rep

Req #:  106981
Facility:  Advocate Medical Group
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Lincolnshire
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Medical Group is a physician-led medical group providing primary care, specialty services, medical imaging, outpatient services and community based medical practices throughout the Chicagoland and Bloomington/Normal.

It’s more than a job, it’s a calling!

 

PATIENT SERVICE REPRESENTATIVE

 

Orthopedics

 

Lincolnshire, IL (Possible travel to Libertyille or Gurnee from time to time)

 

Hours: Fulltime- 40 hours per week (Must have flexibility to work an eight hour shift between 7:30am-6:00pm)

 

JOB SUMMARY:


To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Accountabilities:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

 

REQUIRED QUALIFICATIONS

  • High school diploma or equivalent.
  • Two to three years customer service experience in a high-volume, high-stress environment.
  • Experience handling difficult caller/customers/patients.
  • Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service.
  • CRT/PC experience in a customer service setting.
  • Working knowledge of the BAR and scheduling sections of the IDX system preferred.
  • Strong interpersonal and telephone communication skills.
  • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
  • Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space.
  • Exposure to ill patients.
  • Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs and/or temporary assignment.
  • Ability to lift to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

JOIN ADVOCATE HEALTH CARE – RECOGNIZED AS ONE OF THE BEST PLACES TO WORK IN ILLINOIS!

 

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago