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Clinical Liaison-Surgical Svc

Req #:  157524
Facility:  South Suburban Hospital
Department:  Clinical Support
City:  Hazel Crest
Posting Budget Status:  Day/PM
Shift Type:  Registry
Posting FTE:  0

Position Requirements:
Certified Operating Room Technician or equivalent RN experience

Clinical experience 1~3 years ~Good verbal and written communication skills
~Computer skills
~Excellent Customer Service Skills
~Good time management and
organizational skills
Current CPR Ability to work different shifts in order to accommodate staffing
Ability to respond quickly to patient and/or family needs and work at fast pace
Work environment includes probability of exposure to
adverse, hazardous, or unpleasant conditions while caring for
the sick
Ability to assist in evacuation of patients in the event of a fire
or other disaster
Ability to respond to patients and families in a timely manner and access all areas of the unit
Ability to lift up to/or in excess of 20 pounds
constantly

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Purpose:
To establish and provide effective communication across the continuum of Surgical Services as it relates to the status of patients and their planned procedure. This position will enhance overall communication with patients, their families, the nursing and physician care team as well as the staff of the Surgery Waiting Area. This position will serve as a vital link to establish a relationship with patient families and patient care givers which will improve overall unit operations and patient/family satisfaction through communication regarding wait times and delays. This position will also serve as an ambassador for all customer service behaviors within the division of Surgical Services. Related surgical service reports will be generated by this service liasion.

Accountabilities:
Establishes a Customer and Service Relationship with the Patient and their Family.
Serves as Role Model for Customer Service and Patient Satisfaction Initiatives. Leads Surgical Services Customer Satisfaction Throughout the Continuum.
Demonstrates Clinical Performance, Knowledge and Teaching To Promote and Foster Quality Patient Care and Customer Satisfaction.
Provides a Safe and Secure Environment While Contributing to Effective Customer Satisfaction.
Develops and processes SurgiNet reports that impact surgical operational process flows under the direction of the surgical department leaders.


Nearest Major Market: Chicago