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Trauma Outreach Worker

Req #:  150021
Facility:  Christ Medical Center
Department:  Behavioral Health/Social Work
City:  Evergreen Park
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1


Advocate Christ Medical Center is part of Advocate Health Care, one of the nation’s leading health care networks. A not-for-profit, 749-bed, premier teaching institution with more than 1,200 affiliated physicians, Christ Medical Center is one of the major referral hospitals in the Midwest for a number of specialties, including cancer care; cardiovascular services; heart, kidney and lung transplantation; neurosciences; orthopedics; and women’s health. The hospital provides emergency care for more than 100,000 patient visits annually and has one of the busiest Level I trauma centers in Illinois.



It’s More Than a Job, it’s a calling! 

Trauma Outreach Worker - #150021

  • Day Hours:
    • Monday & Tuesday - 8:00 AM – 6:30 PM 
    • Wednesday - Friday - 8:00 AM – 4:30 PM 
  • Full Time: 40 hours per week
  • Rotating weekends and holidays



The Trauma Outreach Worker (TOW) position works collaboratively within the Advocate Health Care system as a representative of the Advocate Trauma Recovery Center (TRC). This position is responsible for meeting with patients who have experienced recent intentional trauma to create connections between the individual, trauma medical team and the TRC and appropriate outside community resources. The TOW is the first responders at Advocate Christ Medical Center when adolescents and adults have experienced an intentional trauma (e.g., shooting, stabling, assault), they will screen potential patients for trauma response and social needs, provide case management and provide links to community resources in order to reduce the risk of re-injury. The TOW will provide substantial patient outreach to ensure patients are connected to appropriate services, give trauma-informed psychoeducation, and offer informal emotional support to patients in the hospital and community settings. Additionally, this position serves as a community liaison and patient advocate that partners with community and violence prevention organizations to help obtain information about the crime, reduce retaliation, and provide wraparound services to the patient/family.



  • Patient Outreach and Resource Navigation
  • Trauma and Resource Education
  • Community Outreach and Advocacy
  • Program and Care Team Operations



  • High School Diploma/G.E.D.
  • 2 years related experience
  • Good verbal and written communication skills.
  • Ability to work as a team member.
  • Competent computer keyboard, laptop maneuvering, competent in Windows platform
  • Basic computer skills and database entry.
  • Good organizational skills.
  • Ability to handle difficult calls and maintain professional conduct.
  • Willingness to be flexible with job responsibilities
  • Able to sustain full time, 40 hrs/week schedule
  • Ability to work nights/weekend hours
  • Able to navigate city driving/find specific residences
  • Punctual, reliable and willing to learn
  • Hold valid/active driver's license, own or consistent/dependable access to vehicle with active and lawful car insurance that meets daily task requirements
  • Familiarity with and experience working in Chicago's south and South Westside communities (resident of Southside communities preferred)
  • Passion for and dedication to working with community members
  • Excellent phone mannerisms
  • Ability to effectively engage conversation, motivate and engage patients to participate in our program, and speak to all types of patients, particularly seniors.
  • Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.



About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago