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Registrar - Outpatient Center

Req #:  106347
Facility:  Sherman Hospital
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Elgin
Posting Budget Status:  Day/PM
Shift Type:  Part Time - Permanent
Posting FTE:  0.6

It’s More Than a Job, it’s a calling

Title: Registrar - Outpatient Center

Location: Advocate Royal Immediate Care

Hours: Part Time, 24 Hours a Week

Shift: 10:30am - 7pm or 12:30pm to 9pm, and every third weekend

Position Requirements:
HS diploma or equivalent.
2 years experience preferrably in a health care/customer service position.
Previous healthcare experience preferred.

Effective organizational and prioritization skills.

Computer literate.

Types at 35 wpm preferred.

Knowledge of office equipment.

Effective interpersonal and customer service skills

 

Ability to work in a fast~paced environment with established time constraints and difficult situations
Must be able to make independent professional decisions pertaining to high quality patient care
Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of job.
May walk, sit, stand, bend, stoop, twist and reach in conjunction with the job requirements.
Must be able to function with minimal assistance in performing job activities
Must be conscientious in practicing high quality patient care
Must be able to work weekends, holidays, rotating shifts and occassionally at other off~site locations.
May be exposed to a variety of illness and medical conditions.

This position can recognize needs and behaviors of the following age groups: pediatric (newborn, toddler, school~age), adolescent, adult, older adult. Evidence of this can be shown by recognizing levels of development and modifying approach and exhibiting communication skills necessary to interpret age specific responses.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Purpose:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties. Facilitates optimal patient flow through clinic. Creates accurate and thorough registration records for each patient visit. Identifies and obtains appropriate service authorizations to comply with insurance and government regulations. Screens for insurance eligibility and benefits. Maintians appropriate medical record by obtaining signatures, scanning and scanning the medical record. Interacts in a customer focused and compassionate manner to ensure patients and representatives needs are met. Optimizes the revenue cycle through accurate charging, collection and posting of payments.

Accountabilities:
Participates in educational opportunities to increase professional competence. Provides instruction and orientation to secretaries as needed.
Accurately collects and analyzes all required demographic, insurance/financial and clinical data necessary to register/admit patients from all payer classes.
Performs revenue cycle activities that maximizes revenue, prevent payment denials, increase cash collections and assures appropriate financial disposition of account balances.
Performance of routine secretarial and clerical services in support of department activities. This may include:
Medical Record Services: Upholds standards for accurate and timely medical records
Demonstrates professional behavior, follows customer service expectations and participates as a collaborative member of the patient care team.
Demonstrates committment to providing quality and safe patient care by participating in performance / process improvement and adherence to all accepted safety standards and practices to ensure patient safety and quality patient care


Nearest Major Market: Elgin
Nearest Secondary Market: Chicago