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Vice President Operations and Service Lines

Req #:  110755
Facility:  Good Samaritan Hospital
Department:  Management/Supervisory
City:  Downers Grove
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Over its nearly 40-year history, Advocate Good Samaritan Hospital has evolved into a recognized national leader in health care. Good Samaritan Hospital has been named to the 100 Top Hospitals list six times and is the only health care organization in the state to earn the prestigious Malcolm Baldrige National Quality Award, achieving the honor in 2010. Good Samaritan Hospital features DuPage County’s only Level I trauma center, a certified Level III neonatal intensive care unit and received the American Nurses Credentialing Center Magnet® recognition for nursing excellence. A range of services are offered at the hospital, including cardiology, oncology, orthopedic surgery, neurosurgery, general surgery, gastroenterology, stroke care, obstetrics and gynecology, and low-dose diagnostic imaging. Good Samaritan Hospital is part of Advocate Health Care.

Position Requirements: 

  • MBA, MHA or other advanced degree preferred,
  • 6 years Hospital experience
  • 6 years Managerial experience with multiple department management
  • Strategic planning experience
  • Clinical experience is preferred
  • Program development and implementation
  • Good communication skills
  • Adequate human relations skills
  • Well organized with able to prioritize work  and handle a wide variety of responsibilities
  • Strong leadership
  •  Results oriented,


The Vice President of Operations and Service Lines is responsible for the growth, strategic positioning, and influence of the site of care in its market place in a manner consistent with Advocate Aurora's vision and strategy.


Major accountabilities of the position include:

  1. Strategic leadership and operational management oversight of the site's designated clinical programs and service lines with key success metrics being service line specific health outcomes, patient, physician and team member engagement, operating income and revenue share growth
  2. Provide leadership and direction for assigned departments, and hospital wide initiatives at Good Samaritan. Ensure that departments achieve organizational objectives, customer satisfaction, and an increase in market share. These departments include direct reporting relationships with Cardiovascular Services, Neurosciences Program, Imaging Services, Oncology, Ambulatory Services, Behavioral Health, Inpatient/Outpatient Rehabilitation Services, Transport, Volunteers, Communication, and Good Samaritan Health/Wellness Center. Also provides matrix leadership for Pharmacy, Lab, HIT and support services (EVS, Food/Nut, Construction, Facilities, Clinical Engineering, Public Safety).



  • Provision of management philosophy, strategic direction, and leadership for assigned areas in conjunction with overall hospital philosophy and strategies.
  • Direction and control over allocations of resources, including capital and expense budgets, FTE utilization, space, and time to effectively meet system, hospital, and division goals and objectives.
  • Ensures the patient services provided by the assigned departments are appropriate, of high quality, integrated, and coordinated throughout the hospital.
  • Responsible for contributing to effective decision-making on hospital wide issues and policies, as assigned by chief executive, by participating effectively on committees and providing accurate and pertinent data and decisions. 
  • Effectively plans for future operational health care services that contribute to the continued improvement of existing systems and facilities and that provides for continued high-quality patient care.

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago