Share this Job

Patient Access Rep I

Req #:  142884
Facility:  Good Samaritan Hospital
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Downers Grove
Posting Budget Status:  Rotate All Shifts
Shift Type:  Registry
Posting FTE:  0

Over its nearly 40-year history, Advocate Good Samaritan Hospital has evolved into a recognized national leader in health care. Good Samaritan Hospital has been named to the 100 Top Hospitals list six times and is the only health care organization in the state to earn the prestigious Malcolm Baldrige National Quality Award, achieving the honor in 2010. Good Samaritan Hospital features DuPage County’s only Level I trauma center, a certified Level III neonatal intensive care unit and received the American Nurses Credentialing Center Magnet® recognition for nursing excellence. A range of services are offered at the hospital, including cardiology, oncology, orthopedic surgery, neurosurgery, general surgery, gastroenterology, stroke care, obstetrics and gynecology, and low-dose diagnostic imaging. Good Samaritan Hospital is part of Advocate Health Care.

It’s More Than a Job, it’s a calling


Candidate must have excellent customer service skill, caring/kind personality and always willing to assist patients with their needs.




***This is a registry position - there are no guaranteed hours, no benefits and you are scheduled as needed.***


  • Good Samaritan Hospital, Downers Grove, IL
  • EPIC experience a plus



The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic testing and procedures, and admissions to nursing units. Assist patients from time of presenting for care until hand-off to clinical staff for services.


  • Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards. 
  • When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
  • Responsible for security authorization and precertification of inpatient and outpatient services.
  • Responsible the pre-registration and registration accuracy.
  • Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.  


  • High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry).
  • Intermediate math skills acquired through classroom work or through work experience.
  • Typing 25 WPM.
  • Basic understanding of web-based systems, proficiency in data entry.
  • Ability to prioritize and organize workload.
  • Sophisticated interviewing, communication and negotiation skills.
  • Independent decision making. Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
  • Ability to work as a team member

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago