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Patient Access Rep I

Req #:  109573
Facility:  Good Samaritan Hospital
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Downers Grove
Posting Budget Status:  Rotate All Shifts
Shift Type:  Registry
Posting FTE:  0

Over its nearly 40-year history, Advocate Good Samaritan Hospital has evolved into a recognized national leader in health care. Good Samaritan Hospital has been named to the 100 Top Hospitals list six times and is the only health care organization in the state to earn the prestigious Malcolm Baldrige National Quality Award, achieving the honor in 2010. Good Samaritan Hospital features DuPage County’s only Level I trauma center, a certified Level III neonatal intensive care unit and received the American Nurses Credentialing Center Magnet® recognition for nursing excellence. A range of services are offered at the hospital, including cardiology, oncology, orthopedic surgery, neurosurgery, general surgery, gastroenterology, stroke care, obstetrics and gynecology, and low-dose diagnostic imaging. Good Samaritan Hospital is part of Advocate Health Care.

Hours between 6:00 a.m. - 2:00 Monday-Friday 7:30 a.m. - 6:00 Saturday/Sunday).

 

Position Requirements:
 

High School Diploma with
2 years of experience in either Patient Access or any of the following related experience general physician office support or billing office, insurance office, hospitality, or call center (any industry)

Intermediate math skills acquired through classroom work or through work experience

Typing 25 WPM
Basic understanding of web based systems, proficiency in data entry

Ability to prioritize and organize workload
Sophisticated interviewing, communication and negotiation skills
Independent decision making
Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
Ability to work as a team member


To provide a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic testing and procedures, and admissions to nursing units. Assist patients from time of presenting for care until handoff to clinical staff for services.

Accountabilities:
Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our 'AIDET' standards
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting coinsurance and copayments.
Responsible for security authorization and precertification of inpatient and outpatient services.
Responsible the preregistration and registration accuracy.


In addition to the Accountabilities and Job Activities outlined in Sects. I. A. ~ I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers:

E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including:
1. Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed.
2. Performs light duty cleaning of changing areas as needed.
3. Prints patient's results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations.
4. Escorts patients to changing areas as needed.

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago