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Manager Operations Advocate Clinic Walgreens

Req #:  121009
Facility:  Advocate Medical Group
Department:  Management/Supervisory
City:  Downers Grove
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Medical Group is a physician-led medical group providing primary care, specialty services, medical imaging, outpatient services and community based medical practices throughout the Chicagoland and Bloomington/Normal.

To provide operations management and accountability for the Advocate Clinic at Walgreens through direct management, coaching, mentoring, and role modeling to achieve the highest quality patient care in a safe, cost effective and customer~focused environment. The Advocate Clinic at Walgreens Operations Manager acts as a clinical expert and resource to clinical and non~clinical staff. In collaboration with the area VP, director, service line director, site nurse practitioners, collaborating physicians, associates and all internal and external customers including patients/families and Walgreens store managers, the Operations Manager assures optimal patient care and outcomes in a retail setting.


Position Requirements:

  • Graduate from accredited school of nursing
  • 5+ years of nursing experience
  • BSN required, must be an Advanced Practice Nurse
  • Leadership experience preferred
  • Knowledge of OSHA, FMLA, ADA,
  • DOT regulations, CDC guidelines Excellent communication skills.
  • Thorough understanding of components of practice management, including billing/collection/insurance, performance standards, provider concerns, quality assurance, personnel selection and budgetary planning, control and assessment.
  • Ability to supervise professional and non~professional associates and promote staff development through delegation.
  • Ability to work well with a wide variety of professionals at all levels of the health care system.
  • Basic computer skills. Current Advanced Nurse Practitioner (APN) Licensure in State of Illinois
  • Current CPR certification Travel to multiple practice sites
  • 7 day on call support required
  • Ability to work varying shifts including weekends to meet the needs of the site.
  • Ability to work in a changing environment.
  • Ability to occasionally staff site as APN if needed or to keep up skills



  1. MISCELLANEOUS: Fulfills additional job~related duties based on operational needs as directed by the Service Line Director or area operations VP/Director. Actively participates in meetings, committees and projects.
  2. PATIENT SATISFACTION: Collaborates with the Area Operations VP/Director, Service Line Director, Nurse Practitioners, and Collaborating Physicians to maintain an environment that is patient centered as evidenced by access including but not limited to the following: ensuring ACW sites are open during regularly scheduled hours, sites are fully staffed, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Results Area (KRA) goals.
  3. HEALTH OUTCOMES: Establishes and carries out procedures for appropriate delivery of patient care and monitoring of quality standards in compliance with AMG, regulatory and payer guidelines.
  4. PROVIDER ENGAGEMENT: Assists in the creation and maintenance of an operationally efficient and provider friendly work environment. Manages resources daily to optimize efficiency, effectiveness, and output of each site.
  6. FUNDING OUR FUTURE: Ensures financial success of Advocate Clinic at Walgreens sites by actively preparing and monitoring the budget, provider productivity and fiscal operations of assigned cost centers.
  7. May work clinically at times

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago