Share this Job

Director Nursing Operations, Observation and Care Management

Req #:  162741
Facility:  Good Samaritan Hospital
Department:  Management/Supervisory
City:  Downers Grove
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Over its nearly 40-year history, Advocate Good Samaritan Hospital has evolved into a recognized national leader in health care. Good Samaritan Hospital has been named to the 100 Top Hospitals list six times and is the only health care organization in the state to earn the prestigious Malcolm Baldrige National Quality Award, achieving the honor in 2010. Good Samaritan Hospital features DuPage County’s only Level I trauma center, a certified Level III neonatal intensive care unit and received the American Nurses Credentialing Center Magnet® recognition for nursing excellence. A range of services are offered at the hospital, including cardiology, oncology, orthopedic surgery, neurosurgery, general surgery, gastroenterology, stroke care, obstetrics and gynecology, and low-dose diagnostic imaging. Good Samaritan Hospital is part of Advocate Health Care.

This position is accountable for providing service line leadership, strategic planning, business development, and administrative oversight for Nursing Operations, Observation Services/Unit and Care Management.


This position will include development of strategies for utilization of resources in clinical and support areas to ensure the delivery of the highest quality of patient care to the satisfaction of patients, team members, medical staff and management, in the most effective and economical manner.


Position Requirements:

  • Masters Degree Req'd Bachelors Degree Req'd (Either the Bachelors or Masters Degree must be in Nursing)
  • 5 Years healthcare management experience
  • Current RN license in the State of Illinois.
  • Knowledge of evolving health care delivery environment.
  • Ability to motivate others.
  • Strong interpersonal skills.
  • Excellent management skills including ability to work well with others, team building skills, communication and presentation skills.
  • Ability to succeed in a changing environment and handle multiple responsibilities.
  • Knowledge of strategic planning, marketing and business development.
  • Strong drive to achieve superior results.
  • Ability to work under stressful conditions and in difficult situations.
  • Ability to recognize needs and behaviors of specific age groups of patients treated.
  • Ability to lift up to 20 pounds without assistance.


  1. Provide site leadership, partnership and operational improvement collaboration for GSAM with Advocate Physician Partners and Physician Hospital Organization.
  2. Comprehensive oversight and directs financial management in areas of responsibility. Provides guidance to direct reports in management and evaluation of operational services to ensure safety, quality and cost effectiveness.
  3. Provides site~based leadership for GSAM Clinical Documentation program.
  4. Comprehensive oversight and directs financial management and provides guidance to direct reports in management and evaluation of operational services to ensure safety, quality and cost effectiveness.
  5. Evaluates or develops programs to improve Team member Experience and satisfaction.
  6. Evaluates or develops programs to improve the Advocate Experience for patients and their families.
  7. Responsible for development, direction and outcome achievement of quality performance in areas of responsibility.
  8. Directs and provides strategic planning for areas of responsibility in collaboration with department and system leadership
  9. Oversees the direction of Care Management throughout the continuum of care at GSAM.
  10. Nursing Finance: Provides nursing leadership and strategic planning in clinical finance for Advocate Good Samaritan Hospital.

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago