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Scheduling Coordinator-Home Health-Des Plaines

Req #:  121732
Facility:  Advocate At Home
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Des Plaines
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate at Home offers comprehensive, quality home health and hospice care throughout metropolitan Chicago, surrounding counties and down to central IL.  As Illinois’ largest, privately held home health care and hospice provider, we have the means and opportunities to enhance your worklife quality.

Position Requirements:
High School graduate

Second language a plus

Knowledge of medical terminology

2~4 Years previous healthcare scheduling experience

Ability to demonstrate Advocate's Mission, Values and Philosophy while creating an environment that supports and sustains effective communication with clinical staff, therapy vendors and most importantly the homecare patient and/or family

Exceptional interpersonal skills~able to work well with diverse personality types in a fast paced environment ~ internal and external customers.

Ability to coordinate and perform multiple tasks both effectively and efficiently

Able to work under deadlines and time constraints

Computer /data entry experience

Working knowledge of Microsoft Word, Excel and Access as well as the ability to function in multiple mainframe database applications.

Detail oriented N/A Monday ~ Thursday hours 8:30 AM to 5:00 PM. Friday hours are 9:30 AM until 6:00 PM.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

The purpose of this position is to help achieve the Vision of Advocate Home Health Services by performing the duties of this position in a cost effective, results orientated and customer focused manner. This position is a critical component of the operating unit and as such meeting individual performance expectations and contributions to team performance goals is required.

The primary responsibility of the Coordinator Home Care Services is to coordinate and schedule nursing and therapy services along with other interdepartmental services required for home care at the patients' residences. These interdepartmental services include the home care team, multiple therapy vendors as well as the homecare patient. Responsibilities include: assigning appropriate skilled nursing and therapy staff to patients, monitoring productivity of nursing staff and adjusting schedules as appropriate, making cost~effective decisions regarding scheduling of contracted therapy services.

Nursing/Therapy Coordination ~ Serve as internal point person and processing agent for all new home care referrals as well as serving as the Advocate representative responsible for coordinating ordered disciplines with staff therapists and contracted therapy agencies in the Home Care Region.
Coordinate scheduling of home health aides to ensure appropriate and timely patient care
Performs other support responsibilities as requested.


About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago

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