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Patient Service Rep

Req #:  109118
Facility:  Illinois Masonic Medical Center
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Chicago/Lakeview
Posting Budget Status:  Day/PM
Shift Type:  Full Time - Permanent
Posting FTE:  1

It’s More Than a Job, it’s a calling

Title: Patient Service Rep

Location: Advocate Illinois Masonic Medical Center

Hours: Full Time

Shift: Day/PM


Position Requirements:
High school diploma or equivalent.
1~2 years in a medical setting or equivalent.
2~3 years of customer service experience in a high volume, multiple task, high stress environment.
Experience handling difficult callers, customers and patients.
Basic knowledge of managed care and commercial insurance.
Basic knowledge of medical terminology and billing and coding practices.
Excellent communication and customer service skills.
Demonstrates excellent ability to establish and maintain effective personal relationships.
Comprehensive ability to conceptualize and follow office policies and procedures.
Ability to handle stressful situations.
Able to function in a high~volume, multiple task environment producing quality work.
Able to work independently and problem solve.
Strong interpersonal and telephone communication skills.
Solid PC skills.
Working knowledge of automated appointment scheduling.
None Demonstrates tact and good judgment.
Mature, motivated, decisive and flexible.
Professional demeanor.
Ability to work in a diverse professional and patient population.
Ability to work under stressful conditions and with demanding customers.
Occasional evenings and weekends.
Bilingual in Spanish preferred.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

To provide efficient and quality work, excellent customer service and physician and practice support through a variety of office duties. To maximize practice revenues by following appointed hospital policies and procedures. Responsibilities include: appointment scheduling, appointment registration, review of encounter forms for compliancy and accuracy, billing cycle functions, medical records, filing duties and other prescribed projects

Scheduling: General and Financial
Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy

Nearest Major Market: Chicago