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Patient Service Rep

Req #:  125490
Facility:  Illinois Masonic Medical Center
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Chicago
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Illinois Masonic Medical Center, located on Chicago’s North Side, is one of the state’s largest, most comprehensive nonprofit medical centers. Illinois Masonic Medical Center offers a wide range of medical specialties and is nationally recognized for its medical expertise, use of the most innovative technologies and dedication to patient safety, quality and service.  A commitment to community, medical education and ongoing clinical research affirms our mission of providing patients the highest quality care in Chicagoland, as illustrated by our many honors, including being named a 100 Top Hospital by Truven Health Analytics.

Full Time: Day

Position Requirements:
High school diploma or equivalent.

Bilingual in Spanish required.
1~2 years in a medical setting or equivalent.
2~3 years of customer service experience in a high volume, multiple task, high stress environment.


Experience handling difficult callers, customers and patients.
Basic knowledge of managed care and commercial insurance.
Basic knowledge of medical terminology and billing and coding practices.
Excellent communication and customer service skills.
Demonstrates excellent ability to establish and maintain effective personal relationships.
Comprehensive ability to conceptualize and follow office policies and procedures.
Ability to handle stressful situations.
Able to function in a high~volume, multiple task environment producing quality work.
Able to work independently and problem solve.
Strong interpersonal and telephone communication skills.
Solid PC skills.
Working knowledge of automated appointment scheduling
Demonstrates tact and good judgment.
Mature, motivated, decisive and flexible.
Professional demeanor.
Ability to work in a diverse professional and patient population.
Ability to work under stressful conditions and with demanding customers.
Occasional evenings and weekends.
Bilingual in Spanish required.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Purpose:
To provide efficient and quality work, excellent customer service and physician and practice support through a variety of office duties. To maximize practice revenues by following appointed hospital policies and procedures. Responsibilities include: appointment scheduling, appointment registration, review of encounter forms for compliancy and accuracy, billing cycle functions, medical records, filing duties and other prescribed projects.

Accountabilities:
Scheduling: General and Financial
Registration: General and Financial
Operations

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago