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Patient Service Rep

Req #:  112168
Facility:  Illinois Masonic Medical Center
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Chicago
Posting Budget Status:  Day
Shift Type:  Part Time - Permanent
Posting FTE:  0.5

Advocate Illinois Masonic Medical Center, located on Chicago’s North Side, is one of the state’s largest, most comprehensive nonprofit medical centers. Illinois Masonic Medical Center offers a wide range of medical specialties and is nationally recognized for its medical expertise, use of the most innovative technologies and dedication to patient safety, quality and service.  A commitment to community, medical education and ongoing clinical research affirms our mission of providing patients the highest quality care in Chicagoland, as illustrated by our many honors, including being named a 100 Top Hospital by Truven Health Analytics.

It’s more than a job, it’s a calling!

 

PATIENT SERVICE REPRESENTATIVE

 

Illinois Masonic Medical Center

 

Colo-Rectal Center

 

Chicago, IL

 

Hours: Fulltime- 20 hours per week

JOB SUMMARY:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Accountabilities:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

REQUIRED QUALIFICATIONS

  • High school diploma or equivalent.
  • Two to three years customer service experience in a high-volume, high-stress environment.
  • Experience handling difficult caller/customers/patients.
  • Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service.
  • CRT/PC experience in a customer service setting.
  • Working knowledge of the BAR and scheduling sections of the IDX system preferred.
  • Strong interpersonal and telephone communication skills.
  • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
  • Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space.
  • Exposure to ill patients.
  • Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs and/or temporary assignment.
  • Ability to lift to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

JOIN ADVOCATE HEALTH CARE – RECOGNIZED AS ONE OF THE BEST PLACES TO WORK IN ILLINOIS!

 

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago