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Patient Access Spec II-Cancer

Req #:  136105
Facility:  Illinois Masonic Medical Center
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Chicago
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Illinois Masonic Medical Center, located on Chicago’s North Side, is one of the state’s largest, most comprehensive nonprofit medical centers. Illinois Masonic Medical Center offers a wide range of medical specialties and is nationally recognized for its medical expertise, use of the most innovative technologies and dedication to patient safety, quality and service.  A commitment to community, medical education and ongoing clinical research affirms our mission of providing patients the highest quality care in Chicagoland, as illustrated by our many honors, including being named a 100 Top Hospital by Truven Health Analytics.

Position Requirements:

High school diploma or equivalent.
4~7 years of hospital registration experience.

Medical terminology certification.

Knowledge of third party payers, regulatory compliance, and industry standards.
Knowledge of patient access systems which include Allegra, NEBO, Baseshield, Care Connection scheduling and Compass web payment.
Superior customer services skills as demonstrated by an annual average Press Ganey courtesy score of 4.5 or higher (5.0 scale.)
Must meet or exceed an annual average registration accuracy level of 99.5 percent.
Must meet or exceed annual department productivity average. Successful completion of a data entry assessment
Excellent communication and customer service skills.
Office equipment knowledge, including computer skills Medical terminology preferred within five years.
CHAA certification within one year of employment.

Ability to work weekends, holidays, and different shifts in order to accommodate staffing needs may be required.

Must be flexible and possess ability to work in any patient access setting required.

Must possess communication skills in order to perform complete patient interviews, type information into the appropriate fields, and to verbalize patient instructions. These tasks may be performed face to face with patients and family members, or over the phone with hospital departments and physician offices.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Performs all front line revenue cycle functions, including registration/pre~registration and admissions/conversions in all individual and specialized Patient Access departments ~ including, but not limited to, ONC Registration and registration of other outpatient services seen in the Cancer Center. Functions in all Patient Access departments as a high performing associate in terms of registration accuracy, patient satisfaction, and as a preceptor/trainer.

Performs at a higher skill level than the Access Specialist I. Assumes responsibility as a preceptor/trainer and back up Registration Quality Associate as needed. May assume role of in~charge associate if designated by the manager, supervisor, or Lead Patient Access Rep. Must be proficient in all patient access areas, including, but not limited to, ONC registration and other outpatient service codes. Must be proficient in AMG copay collections per department standards.
Demonstrates competency with all patient access functions, for AMG and AIMMC SCRO systems, and department policies in all assigned areas of Business Services. Interviews, analyzes and records patient demographic and insurance information which serves as the starting point of every patient's clinical and revenue cycle experience.
Contributes to department and medical center KRAs related to Financial Advocacy and clean billing claims. Identifies and obtains needed authorizations, referrals and service approvals from physicians, insurance companies and/or medical management companies.
Provides point of entry reception service in all Patient Access departments in order to create the highest levels of patient satisfaction, to minimize wait times, and to assist with patient throughput during the patient arrival process.

About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago