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Med Asst Cert/Reg - Pt Svc Rep

Req #:  107909
Facility:  Illinois Masonic Medical Center
Department:  Medical Assistant
City:  Chicago
Posting Budget Status:  Day
Shift Type:  Full Time - Permanent
Posting FTE:  1

Advocate Illinois Masonic Medical Center, located on Chicago’s North Side, is one of the state’s largest, most comprehensive nonprofit medical centers. Illinois Masonic Medical Center offers a wide range of medical specialties and is nationally recognized for its medical expertise, use of the most innovative technologies and dedication to patient safety, quality and service.  A commitment to community, medical education and ongoing clinical research affirms our mission of providing patients the highest quality care in Chicagoland, as illustrated by our many honors, including being named a 100 Top Hospital by Truven Health Analytics.

It’s more than a job, it’s a calling!




Illinois Masonic Medical Center


Chicago, IL


Hours: 40 hours per week (Monday through Friday-until 5:00pm)


To provide efficient and quality work, excellent customer service and physician and practice support through a variety of office and clinical duties. To maximize practice revenues by following appointed hospital policies and procedures. To support the team approach to ensure the provision of quality service and cost effective medical care, by performing a variety of clinical/clerical tasks. Responsibilities include: clinical assistance to providers in efficient patient flow, organizing and maintaining medical supplies for clinical areas, referrals, and other clinical paperwork, appointment scheduling, appointment registration, review of encounter forms for compliancy and accuracy, billing cycle functions, medical records, filing duties and other prescribed projects.


  • Ensures assistance to healthcare providers in efficient patient flow
  • Organizes and maintains medical supplies for clinical areas, including exam/procedure rooms and lab area, to meet the needs of the patient and physician
  • Clinical Activities:
  • Scheduling: General and Financial:
  • Registration: General and Financial:
  • Operations:
  • Demonstrates accountability and responsibility for professional growth
  • Ensures assistance to healthcare providers in efficient patient flow (Accountability A continued)
  • Registration: General and Financial: (Accountability F continued.)

Position Requirements:

  • High school diploma or equivalent.
  • Polish Speaking Highly Preferred.
  • Completion of an accredited Medical Assistant Program
  • 1-2 years in a medical setting or equivalent.
  • 2-3 years of customer service experience in a high volume, multiple task, high stress environment.
  • Experience handling difficult callers, customers and patients.
  • Basic knowledge of managed care and commercial insurance.
  • Basic knowledge of medical terminology and billing and coding practices.
  • Clinically appropriate skills
  • Excellent communication and customer service skills.
  • Demonstrates excellent ability to establish and maintain effective personal relationships.
  • Comprehensive ability to conceptualize and follow office policies and procedures.
  • Ability to handle stressful situations.
  • Able to function in a high-volume, multiple task environment producing quality work.
  • Able to work independently and problem solve.
  • Strong interpersonal and telephone communication skills.
  • Solid PC skills.
  • Working knowledge of automated appointment scheduling.
  • Current CPR Certification
  • Current MA certification/registration (or equivalent) Demonstrates tact and good judgment.
  • Mature, motivated, decisive and flexible.
  • Professional demeanor.
  • Ability to work in a diverse professional and patient population.
  • Ability to work under stressful conditions and with demanding customers.
  • Ability to perform lifting/transfer activities related to patients as needed.
  • Ability to stoop/bend.
  • Routinely works with potentially infectious specimens and patients.
  • May be exposed to hazardous materials and life-threatening diseases.
  • Occasional evenings and weekends.
  • Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.



About Advocate Health Care


Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Nearest Major Market: Chicago