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Patient Svcs Rep - Dreyer Batavia 0.0

Req #:  127346
Facility:  Dreyer Medical Clinic
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Batavia
Posting Budget Status:  Day/PM
Shift Type:  Registry
Posting FTE:  0

Established by physicians in 1922, Dreyer Medical Clinic is an affiliate of Advocate Health Care.  With more than 170 physicians representing nearly 30 different medical specialties, Dreyer offers a full range of ancillary services within its facilities and the support of over 60 allied health professionals.  Dreyer has 13 convenient sites located in Aurora, Batavia, Hinckley, North Aurora, Oswego, Yorkville, Plainfield and St. Charles.

Associate Referral Amount:  $300.00 
TITLE: Patient Svcs Rep
DEPT: Front End
LOCATION: Batavia, IL 

SHIFT: Days
FTE:  Registry 0.0

 

The shifts that coverage is usually needed for are the following:

7am-330pm Monday - Friday

330pm-830pm Monday - Friday

7am-1pm or 12-6pm on Saturday and Sunday

 

 

Position Requirements:
High school diploma or equivalent.
Two to three years customer service experience in a high~volume, high~stress environment.
Experience handling difficult caller/customers/patients.
Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service.
CRT/PC experience in a customer service setting.
Working knowledge of the BAR and scheduling sections of the IDX system preferred.
Strong interpersonal and telephone communication skills.
Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
N/A Ability to function in a high volume, multiple~task environment, possibly in a crowed or closely shared work space.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.
Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs and/or temporary assignment.


If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

Purpose:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up~to~date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Accountabilities:
Patient Services: Provides efficient, high~quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow~up billing information on the patient and payer.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago