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Patient Access Rep I

Req #:  124742
Facility:  Good Shepherd Hospital
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Barrington
Posting Budget Status:  Day/PM
Shift Type:  Full Time - Permanent
Posting FTE:  1

For more than 35 years, Good Shepherd Hospital has served the community by providing quality, compassionate health care services to families throughout the northwest suburbs. Today, more than 700 physicians representing over 50 medical specialties have chosen to affiliate with Good Shepherd Hospital. Highly-skilled physicians and clinical professionals provide a comprehensive range of services including nationally acclaimed cardiovascular care, advanced surgical capabilities, emergency services backed by the resources of a level II trauma center and a state-of-the-art Birth Center. A nationally-recognized cancer program, a health & fitness center as well as an extensive range of outpatient services round out our health care program.

It’s More Than a Job, it’s a calling

 

PATIENT ACCESS REPRESENTATIVE

 

Good Shepherd Hospital, Barrington, IL 

Monday-Friday  5:30 p.m. - 1:00 a.m. 

Full-time (80 hours a pay period)

 

Position Requirements:

 

High school diploma or equivalent.

EPIC experience a plus
Experience handling money.
Prefers 2~3 years related experience in a healthcare setting (revenue cycle experience preferred) hospital, physician office or insurance company. Applicable education may be substituted. Successful completion of a data entry assessment
Effective organizational and prioritization skills
Exhibits sophisticated interviewing, communication and negotiation skills.
Possesses intermediate math and business writing skills
Knowledge of office equipment
Computer literate
Demonstrated customer service skills.
Must be able make change and count a cash drawer.
Ability to work in a fast paced environment with established time constraints and emotional and sensitive situations.
Employee is regularly required to sit, stand, walk, talk and hear.
Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of the job.
May bend, stoop, twist and reach in conjunction with the job requirements.
May lift files, reference books, supplies, and other documents up to 10 lbs.
May walk and push a wheeled cart with a computer and supplies weighing up to 50 lbs.
This is both a sedentary and active position.
Employee is regularly exposed to noise associated with working around others in an office setting.
May be exposed to a variety of illness and medical conditions.
Must be able and willing to work weekends, holidays and occasionally other shifts.
Must be able and willing to rotate work environments, ED, OP/ADM, Rover, Check-ins, Phone Desk, etc.
May need to work shifts at off-site locations.

 

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case by case basis.

Purpose:
Greets and welcomes customers exhibiting superior customer service skills. Creates accurate and thorough registration records for each patient visit while minimizing patient waiting and turnaround time. Identifies and obtains appropriate service authorizations to comply with insurance and government regulations. Screens for insurance eligibility and benefits. Secures appropriate form signatures and service and financial documents. Coordinates admission reservations and bed placement with nursing service. Interacts in a customer focused and compassionate manner to ensure patients and representatives needs are met and that they understand the medical center's policies for resolutions of patient financial liabilities.

Accountabilities:
Accurately collects and analyzes all required demographic, insurance/financial, and clinical data necessary to register/admit patients from all payer classes.
Performs revenue cycle activities that prevent payment denials, increase cash collections and assures appropriate financial disposition of account balances.
Performs department general clerical and support duties..
Exhibits excellent customer service behaviors specific to point of service registration.

 

About Advocate Health Care

 

Advocate Health Care, named among the nation’s Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, the state’s largest emergency and Level I trauma network, one of the area’s largest home health care companies, and the region’s largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.


Nearest Major Market: Chicago

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