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Patient Customer Rep

Req #:  111215
Facility:  Dreyer Medical Clinic
Department:  NonClinical Support/Customer Service/Clerical Admi
City:  Aurora
Posting Budget Status:  Day/PM
Shift Type:  Part Time - Permanent
Posting FTE:  0.5

 

It’s More Than a Job, it’s a calling

 

TITLE: Patient Customer  Rep – AMG West

LOCATION: Aurora, IL  

SHIFT:  Monday through Friday 8 am to 5:00 pm, every other Saturday 8:00 am - 12:00 noon

STATUS: Part-time Be  – 0.5fte 20 hours a week

 

JOB and UNIT SUMMARY:

Ensures the provision of efficient, effective, quality customer service by performing a variety of general medical office duties to include direct and indirect patient services while adhering to and upholding department and Dreyer Medical Clinic philosophy, policies, procedures and safety regulations. Works to support department processes, efficiency and effectiveness by performing a variety of practice management duties.

Accountabilities

  • Appointment Scheduling
  • Administrative Duties
  • Telephone Communication
  • Performs a variety of practice management duties in a time effective manner to maintain and/or enhance department processes, and positively impact customer service.
  • Monitoring of EPIC In Basket
  • Monitoring of Outlook email.

 

REQUIRED QUALIFICATIONS:

  • High School graduate or GED
  • 1 year experience in a customer service position Healthcare experience preferred.
  • Clear and professional communication skills. Functional PC skills with ability to learn various software programs. Typing speed of 25 wpm preferred with good accuracy.
  • Pleasant and well developed customer service and interpersonal skills. Strong team orientation Understands concept of service recovery.
  • Demonstrate potential to learn medical terminology.
  • Proven ability to work well independently and in a team environment.
  • Flexible and willing to rotate work stations with ease.

 

JOIN ADVOCATE HEALTH CARE – RECOGNIZED AS ONE OF THE BEST PLACES TO WORK IN ILLINOIS!


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago